BOOKING TERMS AND CONDITIONS

All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All accounts must be settled directly with Castaways Resort in New Zealand Dollars.

All reservations paid for by credit card will attract a 2.5% surcharge. American Express Credit Card transactions attract a total of 4% surcharge.

Refunds will only be made to the credit card debited for the original transaction. Castaways Resort will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the hotel.

PAYMENT for all accommodation must be made in full on the day of arrival. For multiple room bookings & packages we require full payment at time of booking.

Check-In
Check in is from 2pm on day of arrival.

Check-Out
Check out is by 10am on day of departure.

CANCELLATION POLICY

If your reservation is cancelled less than 48 hours of your scheduled arrival, we reserve the right to charge unless we can on sell it. Credit card details are held on file as guarantee of reservation.